Quote:
| esoteric social engineering solutions |
I'm just a simple phone guy so I have no idea what that means.
To recap... is the programing of the queue that is showing the high call abandon?
(Grabbed it from the other thread) If not could you post it please?
Site A programming
TYPE ACD
CUST 0
ACDN 2523
MWC NO
DSAC NO
MAXP 100
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 12
FRT 8
SRRT
NRRT
FROA NO
NCFW 4444
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 0
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN 82404206038
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML NO
RDNA NO
ACNT 2523
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO