| Here is what I am tracing... I have allowed analog lines for a call application to transfer off switch (FTTU). This works and is not a problem. We are seeing a high volumn of calls Abandon after only 6 or fewer seconds. These calls should be transfering to an internal queue then, if all agents are busy they IFDN to this route and out to another call center in another state. I just want to be sure that our PBX is not cutting off the call. I posted before under the GURU's needed IFDN heading. This is all symptomatic of the same issue.
TIA!!
All of my DCH for ISDN/PRI to MCI are as follows:
USR PRI
DCHL X varies depending on the location of the card
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC D250
SIDE USR
CNEG 1
RLS ID **
RCAP
T200 3
T203 10
N200 3
N201 260
K 7
Should there not be something in the RLS and RCAP prompts?
All of my route members are built as follows:
TYPE TIE
CDEN SD
CUST 0
TRK PRI
PDCA 1
PCML MU
NCOS 2
RTMB X XX
B-CHANNEL SIGNALING
TGAR 1
AST NO
IAPG 0
CLS CTD DTN CND WTA LPR APN THFD HKD P10 VNL
TKID
Would this configuration cause calls to drop or not connect during a transfer off switch?
recommendations are more than welcome.
rlc |