| The trace that you showed is a normal trace for an ACD set that is in queue waiting for a call. If you trace any ACD set that is logged in and is idle you will see the type of trace you included in your post.
Note the line:
MAIN_PM ACD AUX_PM ACD_IDLE_POS_QD
This is showing you that the position is idle and queued.
The trace information you would be looking for would be from the DN key the call was originated from. Key 0 is strictly for incoming calls. |