| Hi.
ACD agents make an outgoing call over DASS. When the called party clears a crm30 is seen on the messaging. But the agent does not press the release key and sits there in a sort of halfway mode. The LD 80 Trace shows TN 004 0 00 12
KEY 0 ACD ACTIVATED
ORIG 004 0 00 12 0 ACD 0 1029 2216
TERM NONE
DIAL DN NONE
MAIN_PM ACD AUX_PM ACD_IDLE_POS_QD
TALKSLOT NONE
EES_DATA:
NONE
QUEU ACD
CALL ID 0 0
The agent can sit there happily for about 2 and a half minutes before the
set releases. I think this is the way it should work, ie the agent must press the release key any ideas appreciated
Cheers
Dave |