I have a customer with a MICS 6.0 who has tried two different music sources for his music-on-hold (an OHP4000 and also a system-friendly radio) and after trying both of these items the music will not play on all phones when they place calls on hold. He has tried changing out the DS cards also. The receptionist phone is the only phone that the callers can hear the music on hold...while all phones can press Feature 85 to hear background music with no problems. I have turned on both Background Music in System Programming as well as the OnHold option to Music. Does anyone know if there is a conflict with 6.0 s/w with MOH? Help please!! :
