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Thread: ACD IFDN problem??? PLEASE Let there be a Gracious Guru....
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Old 02-18-2004, 11:45 AM   #3 (permalink)
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the only time you should get a ring no anwser is if a ran route is not answering.Check you ran machine.
Also if an agent forgets to log out their phone ?
You may also have a tie trunk not working
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