R - I'm guessing you have MerMail (havn't worked on it in 5 yrs) - I have centigram...
If I recall - you're speaking of "thru dial" service to an extension..
and the extension that you attempting to dial is XXXX (ACD NCFW'd to some other off property number). Is that about right?
It sounds like your XXXX dialed by MerMail is being intercepted..
I'd take a look at whatever MerMail is trying to dial and the restrictions within MerMail for thru-dial..
Quote:
Select the restriction/permission codes
When selecting the restriction/permission codes for a thru-dial
service, you have two options. You can use one of the 80
restriction/permission codes as defined in the Restriction/
Permission List screen. Otherwise, you can specify a custom set
of restriction/permission codes when defining the thru-dial
definition which applies strictly to the thru-dial service you are
creating.
Custom restriction/permission codes
Each custom restriction/permission set can contain up to 30
restriction codes and 30 permission codes. Each code can be up
to 20 digits in length.
Restriction codes
You are restricted from placing a call from a thru-dial service if
the first digits of the extension that you enter match the
restriction list.
Permission codes
Any digits that are not in the restriction codes list are allowed.
In addition, if you enter digits in the permission codes set that
are also present in the restricted codes set, then they are
allowed. In this way, the permission codes set allows you to
define exceptions to the restriction codes set. |
Quote:
You might want to create a custom restriction/permission set for
a particular thru-dial service that allows only on-switch calls
(local calls, long distance calls, ESN, and international calls are
restricted). The exception is that you want to allow calls to 911
in case of an emergency.
In this case, you need to know the range of digits for local
extensions and the ESN access code. Suppose that all local
extensions start with 3, the ESN access code is 6, and the access
code for all local calls is 9.
The restriction/permission set would look as follows for this
example:
Restriction codes: _1 _2 _4 _5 _6 _7 _8 _9
Permission codes: 9911
Notice that you do not have to enter 9, 91 and 9011 as
restriction codes. You only need to enter 9 and this restricts all
dialing codes beginning with 9. All ESN calls are also restricted
in this example since 6 is the ESN access code. The only digits
not restricted are 0, because it is used to dial the revert DN, and
3, because on-switch extensions all begin with 3 in this
example.
However, because you want to allow 911 which begins with 9,
you must define a permission code of 9911 (9 to dial out,
followed by the number 911). The permission code is an
exception to the restriction codes set. |