| Hi Sjforcum, I am going to the Avaya Communication Manager Basic Administration BTE221H2-SM0246 in Altamonte Springs so maybe I will see you there. As far as putting the ext in the label field. I am being told that I have to put the ext in the Name field. When I do that the Voicemail gets routed correctly, but if I do this then I have to cut the user's name because I have to keep everything 15 char or under. Here is what my station looked like before I made the change: ================================================== ============================= display station 2621 Page 1 of 5 ================================================== ============================= STATION Extension: 2621 Lock Messages? n BCC: 0 Type: 8411D Security Code: TN: 1 Port: 01A0307 Coverage Path 1: 504 COR: 2 Name: CASTILLO, HERBERTO Coverage Path 2: COS: 1 Hunt-to Station: STATION OPTIONS Loss Group: 2 Data Option: analog Speakerphone: 2-way Display Language: english PassageWay? n Loss Group: 2 Personalized Ringing Pattern: 2 Data Option: analog Message Lamp Ext: 2621 Speakerphone: 2-way Mute Button Enabled? y Media Complex Ext: IP SoftPhone? n +++++++++++++++++++++++++++++++++++++++++++++++ This is after I made the change: ================================================== ============================= display station 2621 Page 1 of 5 ================================================== ============================= STATION Extension: 2621 Lock Messages? n BCC: 0 Type: 8411D Security Code: TN: 1 Port: 01A0307 Coverage Path 1: 504 COR: 2 Name: 2621 Herb Coverage Path 2: COS: 1 Hunt-to Station: STATION OPTIONS Loss Group: 2 Data Option: analog Speakerphone: 2-way Display Language: english PassageWay? n Loss Group: 2 Personalized Ringing Pattern: 2 Data Option: analog Message Lamp Ext: 2621 Speakerphone: 2-way Mute Button Enabled? y Media Complex Ext: IP SoftPhone? n ++++++++++++++++++++++++++++++++++++++++++++++ -Herb |