| I am new to the PBX administration. I will be going to my frist Avaya Training next week.
We have a Definity G3i V11. I need to change the order that the Caller ID information is sent. I need the Extention to be sent first then the Name. Can this be done and how?
We are trying to integrate it with Oracle Voicemail and Fax. Alliance Systems setup a CT server with Intel NetMerge CCS 3.0, but it is only sending the Name field from the Caller ID to the Oracle VM App. I called Alliance Systems and asked them to configure the NetMerge CCS software to map the extention data to the Oracle application. Allance Systems says that NetMerge CCS can't do that because it is a limitation of the software. They recomended that I change how the PBX sends the data. Oracle suggest that I put the extention info at the start of the Name field of the station on the Definity. I don't like Oracle's suggestion. Plus Oracle requires that limit my entries to 15 char. so that means that I will have shorten peoples names.
TIA for any help
-Herb |