Originally Posted by TouchToneTommy

Don't know about the internal modem issue, but do you have lines assigned to the voice mail ports? Did you include " 9 * " as the first two digits of the outcalling string? Are the voice mail ports access restricted under #302, or toll restricted under #401 or #405? Is outcaling turned on, for all/urgent messages, with an outcalling schedule that matches when you are testing it? Do you see any lines go off hook after a voice mail message is left in a box with outcalling? Do you have a butt set that you can monitor the lines to listen to what is being outcalled, to see if the call gets out of your switch and perhaps fails in the PSTN?