midair77

Hi, everybody. Our company is small and has around 30 people. Currently we have 3 voice lines and 2 dedicated lines for voice conference. We plan to add another 2 voice lines and one isdn line for voice and data conferece.

Currently we use DataLabsUSA PABX 416-864 and the quality is not that great. When transfer call, the operator has to do many steps and could not transfer call directly like the CEO expected. The system seemed to lose setting values very often and I had to spend so many hours to reset many features. Some features worked yesterday, the next day they don't work. Power outage caused bugs and I had to call to customer service and he was nice enough to call in our system and reset our system. Still, it is too much trouble and we often lost important phone calls. It is up to a point that we decided that we have enough (actually the CEO has enough) so we are ready to replace this system with a good one.

Currently we have about 7 voice mails and plan to expand to at least 10 voice mails for around 5 voice lines. The system should be simple to handle direct transfer call, hold call, put callers on hold on different lines. Great default music on hold. Great voice quality. Strutured and clear documents to firgure out problems. Great customer support (specifically Western time (CA)). Decent number of features. Decent price but if we have to pay for the quality, we are willing to pay extra. Even better if on-site training is available as included in the package or as additional fee.

Since we already have phone sets, it is great if we don't have to throw away all of them. If not, it is ok too.

Please recommend me which company and system that I should go with. We only care about voice lines and you don't need to recommend us on voice and data conferecing services since we already have them in place.

Thank you for your recommendation.