| What you need:
30 - 60 port IVR.(depending on traffic volume)
A small PABX
1 PRI
Your IVR vendor will program all the data interaction and storage, give them your spec and let them worry about all that. It should not matter what kind of database the IVR uses because you can link your own Access database using ODBC function. Again your IVR vendor should set this up for you. However, the IVR is capable of producing all types off reports either automatically on a schedueled basis or adhoc so you should not have to have an external database.
The PABX is used for the switching. |