| The ACD stops working. It hasn't crashed for a while... been working with our phone vendoe UBC and they have been working with NEC to get the problem resolved.
A new problem is that sometimes it can not be taken out of night mode, have to rebot the computer for it to work.
We have had the processor firmware in the phone switch updated, the formware on the ACD card in the pBX updated, basically everything now meets what NEC recommends.
Static IP on the CCWX computer. We had it directly connected to the PBX temporarily to see if it affected what hapened. Only thing different is that now instead of the in comming calls going to no where, it ocassionaly does not want to come out of night mode.
It's back on the network now, the PBX and ACD are both plugged into the same Extreme Summint 48 switch. So far no problems but the problem(s) usually happens between 24-72 hours of the last reboot.
CCWX build 2.0-202.
How many ccwx boxes do you have?
Thanks for the info.
-Mike |