basketman

The Comm Team that I'm a part of, has been told that we are going to 24 X 7 coverage of our data center for 3 shifts. We currently have a single number solution for trouble calls - dial one number anytime of day/night, reach correct person, but need to expand it. The rotation will change each week, and each one of us has a cell phone. I can't think of an easier cleaner way to do this than the way I'm doing it, but only add one more phone to the Comm office.

The way it's set up now, is we have an ACD number NCFW-> VM, and then through a VSDN table/TOD controller to two Voice Menu Definitions. One for the person taking calls during business hours, and one for the balance of the week to the on-call person. These have menus that allow the caller to go to VM (then pages us with RN), or most likely press '1' to reach us directly. The assigned person has entered their cell phone into one of two phones in the Comm office, and depending on time of day, the call goes to one of the phones which is forwarded to the person's cell phone. This works clean, but there seems to be a better way now that we are going to three shifts. Does anyone have any better solutions to accomplish this feat? :casstet:

Thanks