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Thread: CLID outbound.
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Old 04-08-2003, 12:44 PM   #1 (permalink)
myetman
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ACD issues
Hi, I have a quesiton on CLID. I have a site that has an Option 11c, 1 Pri and no copper trunks. The customer wants all the external calls to show the reception number and company name. Currently they send DID # and name from LD 95. Our provider says they can only set the privacy bit in CLS CLBA and the CO must insert the number and name. Problem is the CO (AT&T) says they will honor the privacy bit and send Blocked name and number. At&T says send us nothing and we can insert the name and number.

Is there any way I can turn off Call display outbound or better yet set all calls to display the reception number and name external but keep the DID and personal name internal?

Thanks.

Mark.
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