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Hi, it seems the ACD que is a very misunderstood beast! I have a que, see below for config, I want to allow it over flow to a DID. The senario is for BCP. In an emergency our company may be forced to move some of our staff to a remote location and I would like to send them some calls. Question I have can I only over flow to an ACD que, and if so does it need a special setup, or can I over flow to a DID?
Thanks in advance.
TYPE ACD
CUST 0
ACDN 4357
MWC NO
DSAC NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 11
FRT 2
SRRT 11
SRT 30
NRRT
FROA NO
NCFW 6600
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 2
CWLW 3
BYTH 0
OVTH 2047
TOFT 2
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
HOML NO
RDNA NO
ACNT 999
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
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