Originally Posted by jonmap

Hi Their,

I am a bit new to truobleshooting the phone system, though I wondered if someone could help me with a problem. We have a KX-TD1232E where there are two reception phones for our main number. The problem is when both phones are busy anyone else calling receives an engaged tone rather than being put through to the voice mail system. Though the voice mail system does work if the reception phone is not answered. Could someone point me in the right direction.

Thanks,