John_In_Dakota

I would something like this:

IF CLID = east_area_code AND
IF NOT OUT OF SERVICE sk_east
THEN QUEUE TO SKILLSET sk_east
END IF


IF CLID <>( DOES NOT =) east_area_code AND
IF NOT OUT OF SERVICE sk_cent, sk_west
THEN QUEUE TO SKILLSET sk_cent, sk_west
END IF

SECTION BKUP
EXECUTE Bkup_A

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