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| Originally Posted by rixride I don't know what your talking about, I Never have these problems. :wink:
All my users call and give me a complete and accurate description of the problem along with thier DID, TNB and DNB, Model of phone and firmware, Jack and Room Number , Trunk Code and any applicable recording messages they heard...and this only after several hours of troubleshooting it themselves. They also provide scenerios of when and how often it happens and hand me a detailed report when I get on scene.
These users are just everyday work people who take the extra incentive to get these frivalous details to me.
You know I wish sometimes they would let me do some of the work. :wink: |
LOL. Of course thay all have an idea or two about how to fix it.
I remember having a discussion with the owner of a mortgage company telling me how to fix her voice mail problem. Since she was a very bold Type A I sez to her. "Do I tell you how to process loans? No. I wouldn't even pretend to know how. Why do you try to tell me how to fix your telecom problem?" She respected that and I fixed it. She was happy.