| CallsTerminated
Description: The number of local contacts and incoming NSBR contacts for this CDN or Route Point, which are terminated under one of the following conditions:
- The contact received a Force Busy, Force Overflow, Force Disconnect, Route Call, or default treatment.
- (NSBR option only) The call reached a non-ISDN trunk while it is routed to a remote site.
- The voice call is transferred to an IVR queue.
- (Communication Server 1000/Meridian 1 PBX switch only) The voice call is networked out through an NACD queue.
This statistic includes voice calls that receive the Give IVR treatment and are presented with a messaging system voice menu, if the menu options are programmed with CL (to go to a mailbox through a DN). |