Quote:
Originally Posted by jameskemp  This is the way I always set up these scenarios. Have the BOSS advertised number as a ringing or delay ring key appearance on the 2 assistant phones and perhaps a no ring on the BOSS phone. The BOSS extension is a separate number entirely and I usually set up a Busy lamp for this number on the assistant phones. They can then use the busy lamp key to transfer the caller or if the boss is on the phone then the assistant can tell immediately because the busy lamp key will be lit. |
Yes, but it was not clear that was the original configuration...
My main issue was with the call rerouting... it made a full circle and since Asst 2 is not the call reroute destination of the boss (Asst 1 is) then all calls by asst 2 to the boss will be rerouted to asst 1. My point was that using Call Rerouting in this way will not work.