acyt

I am setting up a new call queuing system using Symposium Express 4.2, and I'm having an issue.

The application is fronted by CallPilot 4. At the greeting, press option 1 to be transferred to the SECC-acquired CDN.

There are 2 skillsets, SS1 and SS2. SS1 has an agent with priority 1, and an agent with priority 2. SS2 has one agent with priority 1. (these are examples, of course. there are many more real people).

The call treatment, CT1, has SS1 at priority 1, and SS2 at priority 2.

When I call the CallPilot front-end, and press 1, SS1 agent 1 rings and the phone display says 'SS1'. So far so good. If I don't answer, the next phones that rings is SS1 agent 2 and the display also says 'SS1'. Also good.

The problem is when I don't answer that 2nd phone and allow the call to flow to the third agent. The set rings, but the phone display says 'SS2'. This is the problem. I want that 3rd phone to still say 'SS1' so that the agent knows what kind of call it is before they answer.

My question: is there a way to make the phone sets all display the original skillset of the call, or alternately, the call treatment name? If there is, I can't find it. This is a deal breaker at this point in my project. I've tried changing the CDN prompt NAME to 'YES', but that doesn't solve my problem. The phones themselves are i2002, but I don't see why that would matter.

Thanks in advance for your help.