pegasus63

Hi,

I have a SX2000 and im using the SS4025

First Assistant: 3201 - Type: key system
Second Assistant: 3203 - Type: single line
Boss: 3202 - Type: key system

Everytime that the Second assistant is trying to transfer the call to the BOSS it goes to the First assistant phone instead of the BOSS.

Here is what i have in place

On the BOSS phone no one is able to call him because in the call rerouting form i have ALWAYS Alternative for DID, TIE, CO, INTERNAL and it routes the call to the FIRST assistant extension(3201)

If the First assistant does not pick up than it will transfer the second assistant extension (3203) because in the first altervnative form i have set DID,TIE,CO, Internal with THIS and it routes to the second assistant extention( 3203)

My question is everytime that the second assistant tries to tranfer the call to the BOSS(3202) it goes to the first assistant extention(3201) .

How would the second assistant be able to transfer the call to the BOSS directly?

The first assistnat is able to transfer the call to the BOSS without any problems.

Im also looking into the mutline set group form and multiline set key assisngment but im getting confused

thank you