| I have tested dialing just the CDN number from the reception myself, but I just get through to random Call Centre Agents. Dialling the entire number externally works, as I have added the entry to the IDC table.
The CDN is definitely in the Master Script and the correct application has been assigned. Am I right in saying this would not work from any phone in the office, if it had not been defined correctly and acquired in Symposium?
I have compared the CDN to another one that actually works from reception, but I have been unable to find any difference in the configuration.
I believe that the CDN has been configured correctly, but I think this issue is more to do with the reception console using default routing, as it has been tested and it works from any other phone within the office.
Last edited by ell; July 8th, 2009 at 10:12 AM. |