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Originally Posted by sublimnl  Our phone system says Norstar MOX16 on it, but our phones say Meridian, so wasn't sure which forum I should post this in. |
curlycord answered your questions pretty well, but here's a bit more detail on your phone system. (I started off in the same boat as you, so I know where you're coming from.)
You have a system from the Norstar family. Nortel started out calling it "Meridian Norstar", as the Norstar shares some technology with the larger Meridian PBX. They later dropped the "Meridian" prefix, as they're not the same and it was confusing. So call yours "Norstar".
That's M0X16 (em zero ex one six). It's a expansion module that provides digital station ports. The zero means no outside lines, the sixteen means 16 stations. There's a trunk expansion module that is M12X0 (12 lines, no stations).
You'll find a cable (fiber optic or copper) running from the M0X16 to a larger unit. The larger unit is the "core unit" (often called the "KSU" (Key Service Unit) by old time phone geeks). The core will have both trunks and stations.
The core unit will either be a CICS or MICS. If it's a simple rectangular box with a single big cover, it's a MICS. If it's a funny shape, it's the CICS. The MICS is the bigger system. The following web URLs have pictures (I had to drop the http prefix to get the forum software to accept my post, but if you copy-and-paste to your browser's address bar, it should work):
CICS: products.nortel.com/go/product_content.jsp?prod_id=8651
MICS: products.nortel.com/go/product_content.jsp?prod_id=8804
Your phones say Meridian because they can work with the Meridian system, too. But not all Meridian phones work with the Norstar, so be careful. The Norstar can use M7000 series (M7100, M7208, M7310, M7324) and T7000 series (T7100, T7208, T7316) phones only.
I'd say you need to find a better phone consultant. Yours doesn't know what he's talking about.