 AA sends calls to VM boxes on rollover!
CallPilot 150 on MICS, 3 lines, 7 extensions (only 5 have MBoxes).
CCR tree on Table 1, use only Greeting 1 and 2 (lunch).
Everything works great when you call in direct to any line. However, when line 1 is busy, and rolls over to Line 2, the AA picks up the call and sends it directly to the first available VM box. I cannot find anything in CallPilot or in MICS that would make this happen.
Any ideas? We'll be going back on site Monday. I would love to have a list of things to try and check for.
Ellie |