Quote:
Originally Posted by bobcheese  ok heres what I think, the 3300 tags the call with the primary destination point (301) as this call interflows through the system it is still tagged with its destination 301 so when it goes to Nu Point it trys to send it to a mailbox that contains ext 301 (this is why it works when you add it as a alternate ext number.)
What I would try is sending speedcall 2500 to 197 (Hunt group) and call reroute always to 301 and then let it flow through to nu point.
Hope this helps |
Interesting... hadn't thought of doing it that way but makes sense.
This would cover me for Day and Night 1 modes, Night 1 is almost identical to day except 301 reroutes immediately 311. They use this when no operator is present during the day.
But in Night 2 mode, which they use when they are closed, I am trying to to do the same as Night 1 except go to Ring Group 312 and overflow to 198 for a different Call Director mailbox.
And to confuse it even more, I also have a second number of LDN of 302 that has similar call flow as above, except uses different ring groups (321&322) but still uses the same Call Director mailboxes.
Gee, I wish the 3300 had a D/N1/N2 DID routing table like the 200ICP, it would make life so much simpler...