FONEMAN -
I looked for any reason why the console would switch to Night Mode and couldn't find anything.....
The only thing similar is a "if an Idle Loop is presented with a call, and the console is the last operating console, and he/she presses the busy console key or unplugs the headset - the console will then go into nightmode."
Just some thoughts....
I always thought the ATIM and AAA setting were for calls presented to an Idle Loop key (multiple consoles), if that's correct why would he/she want to listen to an 8 second buzz (I might be wrong on this)...
It sounds like you should look at AOP
Quote:
Attendant Overflow Position (AOP) allows certain types of calls to be
automatically rerouted to a specified idle Directory Number (AOP DN) when
calls waiting to be answered have exceeded a defined threshold, or an
attendant is in the Position Busy state, but the system is not in Night Service.
When a call that can be rerouted has been waiting longer than the
customer-defined Attendant Queue Timing Threshold (0-255 seconds), it is
rerouted to the AOP DN. Calls that can be rerouted to the AOP DN are trunk
calls, internal calls and Call Forward Busy, or Call Forward No Answer calls
directed to the attendant.
Attendant calls that cannot be rerouted are transfer calls, intercept calls,
parked call recalls, automatic or manual recalls, and attendant interposition
calls. These calls will not be answered until an attendant becomes available.
When the last Attendant Console is put into Position Busy or disabled, the
system does not go into Night Service if an AOP DN is available. In this case,
calls that can be rerouted will be forwarded to the AOP DN. Ineligible calls
remain unanswered until the system is put in Night Service or one of the
consoles deactivates Position Busy. |
Take a look at NTP 553-3001-305
Good Luck