| Disaster Planning?
The MAT expert knows how to access the raw call data and has the instruction book for the MDR and has already looked at both and they appear to be correct. ACD agents with Charge Keys on their digital phones are the only ones that should be able to charge calls to these account codes. What we are seeing are account codes popping up on NON-ACD phones both digital and analog when the data arrives in the MAT database. Auth codes are not the issue. This is not turned on in BARS/NARS. The account code feature is something that is typically used in attorney offices to bill clients for time spent on the phone. We have been using this method to bill customers for our outbound calling service for approximately 2 years and this issue has just come up in the last 4-6 months and is getting worse as time goes on. Bottom line, the only way a phone can charge a call without a Charge Key is if the agent knows the SPRE+5. This is not published nor is it common knowledge outside of 2 people. This is a flaw in a data stream not a PBX issue, to the best of our experience. We are looking closely at the MDR but would like suggestions from folks who are currently using this like equipment and NOT experiencing this issue. What data string would those folks recommend?
This is a repair situation not an installation issue. In the software feature guide it is listed as Charge Account and Calling Party Number.
rlc __________________
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