| Toshiba DK 40i and Aleen VME4000
These aren't ACCOUNT CODES really. The Charge Account Feature allows agents to depress the CHARGE key and enter an ID tag for this call to be charged to. The billing department then can say that job 1 was charged this many hours of work, while job 2 only had this much time charged to it. These aren't really account codes as used with NARS/BARS programming. This is a CDR/MAT/ACD related issue that is just out of my grasp.
The core question is how can a call be charged to a valid ID tag when there isn't a CHARGE key on the phone that placed the call? This seems like an impossibility but, we are seeing it happen.
rlc __________________
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