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Old March 3rd, 2009   #3 (permalink)
techmagnet
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Alternatively, you could install a CTA device and a 3rd Party application that will capture the inbound CLID information and perform a screen pop of the data or to a 3rd Party CRM. Please note, if you are using Analog lines the CLID is only delivered after the first ring. If you are using a PRI then the Clid should be delivered immediately.
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