| A few suggestions............
My guess is you're attempting to setup guidelines of accountability....
If so -
Create guidelines for distribution of atypical information. Whereas, Common Courtesy would be typical.......
An example of "atypical" information:
If an employee will be out of the office for the afternoon - then he/she
should;
A. Place an "Out of Office" notice on E-mail. The notice should state where the employee will be, expected return time, and a person/office to contact in case of an emergency.
B. Change the VM personal greeting to indicate the "Out of Office" schedule. "Hello, you've reached John Doe, today is Nov. 20th - I'll be out of the office from 12 noon until the morning of Nov 21st. If this is an emergency contact ________________". You get the drift........
C. Paging - If internally owned - you can forward pages to another pager when the person will be out of the office or unavailable for a certain amount of time....
Response times:
A. I wouldn't place a response time on e-mail - reason: Servers may be down for Maintenance, shift hours may differ, attachments may not open, etc.
B. An average response time for Voicemail - depends on the position and the time of day. If you're at an emergency call center - your VM response time should be minutes - if you're a Benefits employee, then your VM response wouldn't have to be minutes - but should be reasonable and if it's at the end of the normal shift - I wouldn't expect a response until the next day.
C. Response times for pagers should be within the hour (that's been the requirement of my position every time I've carried a pager).
Chas2002 |