Pan - I found the MerMail setup - It's as Bruce states:
Announcement Service:
Quote:
Direct access When a caller dials an announcement service directly, the
announcement is played a set number of times, as defined when
creating the announcement. The announcement is followed by a
“Good-bye” prompt before the call is disconnected. |
Quote:
| Indirect access through a voice menu If a caller accesses an announcement service indirectly through a voice menu, the message is played a set number of times as defined when creating the announcement. After playing the message the call is not disconnected, and the caller remains in the menus. |
Quote:
An announcement accessed through a time-of-day controller
will play only at certain times as determined by the time-of-day
controller design. |
Quote:
Suppose that when your office is closed, you wish to play an
announcement which states your office hours and encourages
the caller to phone when you are open. To do so, you would
design a time-of-day controller which connects to the
announcement during off-hours. |
Quote:
In this case, the announcement service will respond as if the
caller accessed it directly. The announcement will play a set
number of times, as defined when creating the announcement.
The announcement is followed by a “Good-bye” prompt before
the call is disconnected. |
Adding a new announcement
Quote:
1 Select Announcement Definitions.
Result: The Announcement Definitions screen is displayed.
2 Press the [Add] softkey.
Result: The Add an Announcement Definition screen is
displayed.
3 Fill in the fields using the information recorded on your
announcements worksheet. Keep in mind that the Revert DN
field and the password fields are optional and can be left blank.
4 If you are satisfied with the information you have entered, press
the [Save] softkey. Otherwise, press [Cancel] to discard the
announcement.
Result: Whether you save or cancel, you are returned to the
Announcement Definition screen. |
The following fields appear in the Add an Announcement
Definition screen.
Quote:
Announcement ID:
Description The Announcement ID must be a unique number.
On a multi-customer system, the ID only needs to
be unique in the customer group |
.
Quote:
Title
Description The announcement Title should indicate what the
announcement does. For example, an
announcement related to current printer status
might be called “Printer Hotline.” |
Quote:
Revert DN
Description The DN to which callers are transferred under
particular circumstances. |
Quote:
Access Password
Description The access password restricts access to the
announcement. This field should be left blank if
you want to make the announcement accessible to
all users. |
Quote:
Update Password
Description The Update Password allows you to update the
announcement from a remote location using the |
Voice Prompt Maintenance Service.
Quote:
Silent disconnect after direct access
Description If this field is set to Yes, the announcement
terminates without playing the system “Good-bye”
prompt. |
Quote:
Number of times to play if accessed directly
Description This field applies only to direct-access
announcements. This field specifies the number of
times an announcement will play before the caller
is disconnected. |
Quote:
Number of times to play if accessed via a menu
Description This field applies only to announcements accessed
through a voice menu. This field specifies the
number of times an announcement will play
before the caller is returned to the voice menu. |
Quote:
Announcement Recorded (Voice)
Description This read-only field shows if the announcement
has been recorded. No means the announcement
has not been recorded. |
Quote:
Language for prompts
Description If more than one language is installed, this field
displays the language for the announcement
prompts. |