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Old 03-25-2003, 02:38 PM   #1 (permalink)
MrClean61
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Option 61c 25.40 Rev.

I know that you can set up the ACD phones so that they can login with a priority status on them. I think I remember that you can set it up that agents logged in as priority 1 receive more calls than an agent logged in as priority 2 and so on (or something to that effect).

What I don't know is how to set this up and the requirements to do so. MQA is already set up in the switch if that is needed. Is the a field in the phone programming that needs to be set? Do I need to set anything in the ACD programming?

I'm going to need to set it up for about 4 different priority levels.

Please help!

Thanks,
MrClean61 :casstet:
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