| To be a little less blunt, ARS is complicated and yet necessary part of every Mitel switch (you did not not tell us which switch type either, SX200, 3300, etc), it is not something that can be answered with a simple answer from the information you have given since there are numerous other forms, trunk information, digit modification, local dialing strings, and other information required to setup ARS.
The limited information you gave leads me to believe this is not a simple setup, and someone just blindly configured ARS digit strings to try (possibly successfully, though not what I would consider properly) to get it to work without going through the "proper" ARS configuration.
If you have absolutely no idea what ARS is or how to configure it, you should get a trained technician from a authorized Mitel vendor in to your location and have them set it up for you and teach you how to adjust it to your needs. |