| In my experience, if you don't know what you're working with and you have the authority, it's best to clear all the personal speed dial/one touch speed dial allocations on every extension and start again. As R4+Z has said, there isn't a simple way to reverse-lookup speed dial allocations and so it's hit an miss whether you'll double assign anyone. If you have a new enough copy of matworx, you can easily manually set them up using the Station Assignment GUI which will listup all your station speed dials and allow you to map them using the one-touch function.
Having been there and done that to make it really work across the board, you need a spreadsheet, a mach script and proper change control methods to manage the whole thing....If it's just the boss and his PA then it's simple to setup. |