 11-12-2003, 11:40 AM | #2 (permalink) |
| Admin Chas2002 is scared by papa-bear\'s "not work safe"
| If you have 2 networked 81c's
I think you would need to look at AAA DN's and AODN's: Attendant Alternative Answering Quote: Attendant Alternative Answering (AAA) allows customers to define a timing
threshold for attendant calls. After the predefined time, the unanswered call presented to an idle loop key on an Attendant Console is forwarded to apredefined DN for alternate answering.
An unanswered call is forwarded to an idle or busy alternate DN. The call issubject to further call modification depending on the database configurationfor the alternate DN.
When a call is presented to an idle loop key on the Attendant Console, the
following occurs:
1 The system checks the attendant for AAA eligibility by checking for the
AAA timer. The AAA timer activates the AAA feature.
2 When the timer expires, the unanswered call is forwarded to the
Attendant Alternative Answering DN (AAA DN) defined for an
individual attendant. Calls forwarded to the AAA DN are subject to the
individual telephone’s features, independent of the attendant. It is
possible that the DN rung may not be the AAA DN.
3 After the alternate telephone has been reached, the Attendant Console
releases the call.
4 If call termination is unsuccessful at the AAA DN, an error message is
generated that explains the problem: | Quote: • If the error is because of an invalid AAA DN or tenant-to-tenant
access denied condition, the call remains on the idle loop key for the
attendant, and the AAA timer is not started again.
• For all other errors, the call remains on the attendant loop key and
AAA timer is restarted. The sequence is repeated until the call is
answered at the console, disconnected by the caller, or terminated at
the AAA DN.
When an Automatic Wake Up (AWU) recall is presented to the AWU key on
the Attendant Console, the following occurs:
1 The AWU key buzzes, and the associated indicator fast flashes.
2 The attendant presses the AWU key to accept the recall.
3 The attendant presses the RLS key to release the call. An AWU recall
must be acknowledged before any other calls can be presented to the
attendant.
4 With AAA, the AWU call is presented to the attendant for the duration
of the AAA timer. If an AWU recall is not acknowledged before the
timer threshold, the recall is returned to the attendant queue to be
presented later. The AWU recall will not be forwarded to the AAA DN.
If the AAA DN does not answer, call treatment is defined by the features
allowed for the originally dialed DN. If the originally dialed DN is the
attendant, call treatment is defined by the features allowed for the AAA DN. | Operating parameters Quote: Attendant Alternative Answering (AAA) is defined and applicable on a
customer basis only, not at the Console Presentation Group (CPG) level. It
only handles calls presented to the console, not calls in the attendant queue.
It is recommended that the AAA DN assigned to an attendant be within the
same CPG as the attendant.
Only 63 Attendant Consoles can be assigned per customer. Only one AAA
DN can be assigned per attendant; thus, this feature is limited to 63 AAA DNs
per customer, one for each Attendant Console.
With Night Service (NSVC) enabled and active, calls are rerouted to the
Night Service DN. Calls presented to the NSVC DN are not subject to AAA.
The AAA DN must be a valid DN or ACD DN. If invalid, the call stays on
the console.
The AAA DN defined is not subject to pretranslation. The AAA DN must be
the actual DN | . Attendant Overflow Position Quote: Attendant Overflow Position (AOP) allows certain types of calls to be
automatically rerouted to a specified idle Directory Number (AOP DN) when calls waiting to be answered have exceeded a defined threshold, or an attendant is in the Position Busy state, but the system is not in Night Service.
When a call that can be rerouted has been waiting longer than the
customer-defined Attendant Queue Timing Threshold (0-255 seconds), it is
rerouted to the AOP DN. Calls that can be rerouted to the AOP DN are trunk calls, internal calls and Call Forward Busy, or Call Forward No Answer calls directed to the attendant.
Attendant calls that cannot be rerouted are transfer calls, intercept calls,
parked call recalls, automatic or manual recalls, and attendant interposition calls. These calls will not be answered until an attendant becomes available.
When the last Attendant Console is put into Position Busy or disabled, the
system does not go into Night Service if an AOP DN is available. In this case, calls that can be rerouted will be forwarded to the AOP DN. Ineligible calls remain unanswered until the system is put in Night Service or one of the consoles deactivates Position Busy. | Operating parameters Quote: An AOP DN can be a single-appearance, multiple-appearance single-call, or multiple-appearance multiple-call DN. If it is a Multiple Appearance DN, a Meridian 1 proprietary telephone can busy out the AOP DN for all
appearances. | |
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