| Not sure about this. Looking in emaGEN, in Depratment->Properties I only have one department listed. The 'Start With Script' Day setting is set to the script as shown in the screenshot above - Lunch and Night are both blank.
The numbers that the script sends the call to (301, 302 etc) are set up in eManager as MDN Groups pointing to the relevent station numbers (the MDN Group numbers seem to work as if I dial, for example, 302, all the Orders Department phones ring as expected). The script is transfering 'To Extension...' - is that right? Or should it be transfering to a mailbox??
Cheers |