| That makes very good sense.
Something to look at. Where the heck is the MOH settings at? Do you know if you can set it to Silence instead of Tick Tone?
Only time I hear the beep is when the call is transferred directly to the operator from the application - bypassing the MOH (when the ACD Hunt Group agents are available)
When MOH plays and transferrs - don't hear the beep.
Also - Tested without the application - going directly from the CRT to the hunt group (No application) No beep there. So somewhere from the Application to the hunt group is causing this.
It's gotta be some setting I'm missing somewhere. Our Intertel vendor says it's caused by the auto answer feature and the caller is hearing that or that it's because it's coming from the VM mailbox. They are not sure, and said that it is normal. That's a great answer! That's why I'm trying this board for some decent answers. Thanks.
Last edited by sierrabound; 10-10-2008 at 10:07 PM. |