| SoCalJake - Thanks for the replies.
Here is the routing:
Caller comes in on CRT 1 (The DID Number) which transfers to ring in destination CRT 15. In CRT 15 pattern match for that AreaCode/Prefix (555xxx+) which goes to Ring in Destination (Application XXX).
In the application:
Digit Translation Times Out to Transfer to Extension (xxxx) ACD Huntgroup.
Day/Night Greeting=The recording.
So your above statements are correct. I don't see where this beep is coming from. Interesting thing is if the operators are busy and the music on hold plays, the beep doesn't occur when an operator becomes free.
Last edited by sierrabound; 10-09-2008 at 01:49 PM. |