Quote:
Originally Posted by pingram  From the sound of Matworx Studio the system sounds like an older IVS or early IPS and maybe CM1204 used to allow a 'NONE' assignment but to my recollection I have never seen that. Are you sure it isn't 00 instead?
Anyways, about the forwarding...
Firstly, CCC the CFA assignment for the virtual in (E600>DE>XXXX>DE>CCC>EXE) and see if the ACD is still picking the call up. If so then you probably have an OAI monitored extension that is being controlled by the ACD application. If so, you'll need to provide more info. If it is Zeacom you are in luck and I can probably help.
Also, is the virtual assigned as an ACD pilot? CM (171>DE>XXXX>DE>?)
1 = YES, 0 = NO
*where XXXX=your virt. ext. number
E600=CFAll/Immediate
E601=CFBusy
E602=CFNoAnswer
E603=CFB/NA
-Phil
tell-a-tek-dot-com =) |
Phil, I was mistaken about 1204, see post above this.
I completed your steps and this is what I got.
I CCC all the call forwarding and it is still going to the ACD group.
and in 171 for the vline I have a 3-.
What other info about my system do you need? I can tell you it is a NEAX 2000. The About in MatWorx Studio says its IVS Plus 3.61.21.
Thank you so much.