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This question for an ACD expert, thank you in advance.

Please let me know if this is possible: Want all calls to overflow
to IFDN XXXX 15 sec after the last RAN message regardless of the call queue.
Can this be done with a timer setting somewhere? As of now the overflow is set to IFDN and is a Callpilot mailbox. The third call (when two calls in queue) goes to the IFDN, would want this to stay, however, in some cases
when only one call in queue the caller is message looped in the RAN.

ACDN XXXX
MWC NO
DSAC NO
MAXP 30
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 11
FRT 10
SRRT 12
SRT 30
NRRT
FROA YES
NCFW XXXX
FNCF NO
FORC NO
RTQT 5
RTQO MSB
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 1
OVTH 3
TOFT 20
HPQ NO
OCN NO
OVDN
IFDN XXXX
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 3
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO