This is one of the most common things to happen just as you describe it. Unforunatly if we send a tech out to check this and the customer has turned this off somehow, they may get billed for our tech to walk to the phone and dial 354.
Quote:
Originally Posted by Mintertel_guy  In addition to hammer's suggestions make sure that system forwarding is not disabled on the endpoint in question, the default feature code to toggle it is 354. You could also verify this in DB programming in the station flags for that endpoint.
Do you maybe have Unified Communicator? If so and routing is enabled for that endpoint then you would need to look into the routing rules.
Hope this helps! |