| In my opinion, Nosde, you are looking for Hunt or something like this.
I don't know a way to make the thing works the way you like, that is to give the choice to leave a message or to redial.
Either your HUNT is set to transfer to the Voice Mail and the caller can leave a message (don't know for CallXpress, but MMail inform the caller if the set is busy or didn't answer), or HUNT is 000 and busy tone is sent. If the caller phone have a RGA key, (s)he can press it to Redial when the called phone is idle again.
Of course the phoneset must have the CLS HTA.
You can mix with the CFTA option to make a difference between external or internal calls, HUNT to 000 for Internal calls and EHD to your Voice Mail for External calls. |