Quote:
Originally Posted by naveen  check command 08>265 it should be "0", by default its "1" |
Command 08>265 does show it is a "1" and not a "0". I made the change, and the BLF is still not working on the newly programmed button. Why does the BLF work on all the other buttons?
From the book, 08>265 says 'Display of Busy Out from ACD/UCD group on DSS Console'. My extension is neither an ACD or UCD group.
All the employee extensions (around a 100 or so) are programmed on the DSS consoles, and they all work correctly.
The problem is, the extensions are not in numeric order on the DSS Consoles, and it makes it difficult for the operator to quicky find extensions. So I am in the process of arranging the buttons in numeric order.
I want to make sure that the buttons will work after I move them, hence I added my extension to an unused button. My button lights in it's original location on the DSS console, but does not light on the new button. I did not 'move' my extension, I merely created a duplicate.
So does command 08>265 need to be set when all the other extensions are working properly?
Switchboard also noted that when that button is pressed, I do get the call, but the button does not light up showing that I am off hook (BLF). My original button does.