| So I tested this little feature and it seems to work pretty well. When I set the reply time to 360 seconds and talk for about 10, the system seems to realize that I have stopped and flips to the next question after about 5 seconds. Handy. I can put the system ID in a phone menu and get to it that way but I can't transfer directly to the system ID. Anyone have any ideas on how I might be able to set that up? The idea is that our support department fixes and issue with a customer and asks if they want to do a survey. If they agree, the tech forwards the call to the interveiw box. It's the forwarding part that I seem to be having issues with. |