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Thread: Need advice on modifying a hotel's reservations call center.
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Old 07-10-2008, 07:32 PM   #2 (permalink)
telecomatt
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Well, This is difficult. Especially without a ccms or Symposium or even Max For option 3. How about an MCR? or do they want reporting on it? For option 4. is there a set time that the last agent logs out? If so you can set a TOD controller in mail to EM to a voicemail box. Without even going into queue..

Hope this helps a little
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