| Typically carriers will send the last 3-7 digits of numbers and this is what we use to route the calls internally. Take the same amout of digits that are shown in the CRT for your other numbers and add an entry for your 800 number to the table with the lastx amount of digits from the number.
The system is supposed to send any calls that dont match a route in the CRT to the attendant so this is most likely the problem. If adding the number to the CRT does not work as a temporary work around you could add a + and E entry (in that order) to the table and have them ring to the correct destination, this will route anything that is not listed in the table to the destination you specifiy.
Let me know how it works out for you. |