| Call Recording - Beeping
It was just brought to my attention that there are 6 states in the US that require a beeping noise to be heard if there is a possibility the phone call will be recorded.
We are currently using Symposium 5 and IDVR (known as Call Parrot now) version 4. I am not aware of a way to play this beep from either of these applications. Is this something that can be done from the switch? If not, and any of your call centers do this, please let me know how it is being done.
Thanks In Advance,
Jerad |