| Hi there. You should only need to enable external initialisation if you want to perform the first setup on a mailbox from outside the system.
Here in the UK there is a slight error on the voicemail documentation which says you need to dial ** to access the voicemail remotely, I couldn't tell you if this is also the case in the US.
To access voicemail remotely you need to do the following:
1. Dial into the system and get answered by Call Pilot, either mailbox or auto-attendant
2. Diall 88, you will be prompted for a mailbox number and password
3. Dial your mailbox number, password, then press # (eg 221 1234 #)
After that you should be into your mailbox from outside, or at least, this is how we do it in EMEA. |